Frequently Asked Questions

Get answers to all your 4WaySuite questions—compatibility, security, licensing, and more. Everything you need to know, all in one place.

Functionality, Modules and Solutions

What does each 4WaySuite module include and how do they integrate with each other?

Each 4WaySuite module is built from specialized solutions covering key functional areas such as Finance, Supply Chain, Sales, Human Resources, Marketing, and Operations. These solutions are designed to integrate seamlessly—sharing information and workflows across modules to enable collaborative operations and a comprehensive, organization-wide view.

Beyond addressing core business processes, 4WaySuite grows with your company and the market. Every year, we add two new solutions based on emerging trends and real-world needs, equipping our partners with innovative tools to expand their portfolios and create new business opportunities.

Is the platform multi-currency, multi-language, and multi-company?

Yes. 4WaySuite supports multiple languages, currencies, and organizational structures, allowing you to manage international operations or corporate groups from a single instance.

Is the suite suitable for small businesses?

Yes. Thanks to its modular, scalable design, 4WaySuite adapts to organizations of any size—enabling phased implementations that align with each company’s needs, budget, and growth stage.

What benefits does the built-in AI in 4WaySuite offer?

The AI integrated into 4WaySuite delivers significant, adaptable benefits depending on industry, company size, and required level of customization. Key benefits include:

  • Document management: automatic classification and archiving, contract reading, and natural-language search.

4WaySuite’s AI powers every module with intelligent automation, cutting repetitive tasks, optimizing validations, and minimizing manual errors. It enables data-driven decision-making by detecting patterns and offering predictive recommendations, while boosting operational efficiency through faster response times and scalable processes without adding team workload.

With its conversational interface (Chatbot) and process-automation templates, users can deploy efficient workflows faster and with less technical complexity.

Examples of application:

  • Vendor Portal: automatic invoice reading, intelligent validations, fraud detection, and document classification.

  • Case Management: triage by urgency, solution suggestions, and root-cause analysis.

  • Onboarding: automatic data extraction and requirements validation.

  • Approval Workflows: deviation analysis and impact-based prioritization.

  • Document Management: automatic classification and archiving, contract reading, and natural-language search.

Thanks to these capabilities, 4WaySuite becomes a strategic tool that enhances efficiency, reduces operational load, and empowers intelligent decision-making at every level of your organization.

How can I visualize metrics and data in 4WaySuite?

4WaySuite offers real-time dashboards and advanced reporting so each business area can view key metrics clearly and up to date. With fully customizable panels, you can tailor views to each team’s KPIs, spot trends, measure performance, and make strategic, data-backed decisions. Automated alerts and dynamic reports keep users informed—no manual report generation required.

Integration and customization

Which ERPs does 4WaySuite integrate with?

4WaySuite integrates efficiently with any cloud or on-premises ERP on the market, as well as with other systems via API connectivity—ensuring full interoperability and operational continuity.

Is it possible to migrate data from other systems?

Yes. We offer tools and specialists that facilitate the secure, structured migration of data from legacy systems or previous platforms, ensuring data integrity and uninterrupted access.

Can the suite be customized to fit my company’s specific processes?

Yes, 4WaySuite allows a high degree of customization, both functionally and visually, to adapt to your workflows, terminology, and unique organizational requirements.

Implementation and licensing

How long does it take to implement 4WaySuite?

Implementation time varies based on the modules you choose, operational complexity, and the level of customization required. However, our modular, phased rollout methodology dramatically accelerates deployment. In many cases, the suite can be fully operational in just a few weeks, enabling rapid adoption and early ROI without compromising on quality or tailored functionality.

How does the 4WaySuite licensing model work?

We provide a flexible licensing model tailored by user type and solution. You can also add complementary services—initial configuration, cloud hosting, expanded storage, or proactive maintenance—based on your specific needs.

Security, support and maintenance

Is the information stored in the cloud secure?

Yes. We employ advanced encryption within our cloud environment, and we can adapt the system to fit your existing infrastructure if desired.

What level of technical support does 4WaySuite offer?

4WaySuite provides specialized technical support with 24/7 case intake across multiple channels. Our service is backed by Service Level Agreements (SLAs) that guarantee defined response and resolution times.

  • System availability (uptime):
    We guarantee 99% system availability, measured monthly.

  • 24×5 technical support:
    Direct assistance is available Monday–Friday, 8:00 a.m. to 5:00 p.m. (Puerto Rico time).

Our multidisciplinary team focuses on operational continuity and customer satisfaction. Depending on the issue type and its criticality, we resolve incidents within 4 hours to 4 business days, based on order of receipt and priority level:

  • P1 (Critical): < 4 hours

  • P2 (High): < 1 day

  • P3 (Medium): < 2 days

  • P4 (Low): < 5 days

How frequently is the suite updated with new features?

Our suite evolves continuously to keep pace with market needs. We deliver two major releases per year, each adding key new functionalities that strengthen the platform and expand its capabilities. In addition, we roll out ongoing improvements and monthly optimizations, ensuring a robust, scalable experience aligned with our clients’ digital transformation.

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